Within 14 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund.
Shipping charges cannot be refunded. Refunds will be processed using the same payment method as for the original purchase.
Returns attempted after 14 days will not be accepted.
We reserve the right to decline a return or exchange request if the merchandise does not meet our standards. Returns for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed and will be sent back to the customer.
If you receive an item that is damaged, please contact us at firstname.lastname@example.org immediately.
Once the return has been approved, you will be refunded the amount for the returned item(s), including taxes. The original delivery fees are not refundable.
Customers are responsible for the shipment costs of returns or exchanges. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking. We are not accountable for returns that are lost or damaged in the post.
Please send your return to the following address:
Boutique Le Trunkshop
Attn: return online shop
5333 Casgrain, Suite #911
H2T 1X3, Canada
We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.
IN STORE PURCHASES
Exchange or credit note of items within 7 days following the date of purchase. Proof of purchase and original packaging are required. Refunds are provided in consideration of the original method of payment. Sales items, jewelry, sunglasses, artworks and lingerie are a final sale.
CONDITIONS OF STORE CREDITS AND GIFT CARDS
Store credits and gift cards are valid in stores only. Store credits and gift cards cannot be exchanged for cash. Gift cards and store credits are valid until used.
Please note that the following items are final sale: Jewelry, sunglasses, underwear, socks, sale items, and gift cards.
Final sale items cannot be exchanged or returned for store credit.
We do not offer price adjustments for items purchased at regular price before the start of any sale.