Shipping & Returns - Le Trunkshop

Shipping and Returns

 

SHIPPING                                                                                                             

 

CANADA & USA
We offer free standard shipping on all orders of $100 and more.
Expedited shipment option is available for additional cost

 

International - All purchases shipped outside of Canada and USA are FINAL SALE
We offer three separate options (from the lowest to the highest price):

1. SURFACE shipping: Package sent by land, takes 1-2 months to arrive, no tracking number provided.
    NOTE: if the package is lost, we do not replace or refund the original amount

2. AIR Shipping WITHOUT tracking number: Shipped by air, no tracking number provided.
    NOTE: if the package is lost, we do not replace or refund the original amount

3. AIR shipping WITH tracking number: Shipped by air, tracking number provided and Delivery Confirmation included

 

Once the order is paid for on our online shop, the parcel will be sent in the following days.

Le Trunkshop processes orders on weekdays (Monday through Friday, excluding holidays).

Packages ship from our office in Montreal, Canada.

Le Trunkshop
5333 Casgrain, suite 911
Montreal, Qc
H2T 1X3

Once your order has been shipped, you will receive an email update with shipping details along with
the associated tracking number (if applicable).
Le Trunkshop uses Canada Post for shipments. 

 

Taxes & Duties are not calculated at checkout and you, the customer is responsible for paying these
Taxes & Duties if applicable.
These are not calculated by Le Trunkshop and any refusals or return
shipping will not be reimbursed.

 

*Le Trunkshop will not be held responsible for delivery times estimated by Canada Post or any other
third party services used.

 

We’re excited to share that as part of our commitment to reducing environmental impacts we have
eliminated paper invoices for online orders.

 

IN STORE PICK-UP                                                                                            

You also have the option of receiving your item at our shop FREE OF CHARGE at our MR1 LOCATION:

Le Trunkshop
263 Mont-Royal Est.
Montreal, Qc
H2T 1P6

Please wait to receive a confirmation email before going to the store for the pick up.

The usual delivery times for your order to be ready for pick up are within 2 days after you placed your order, but
may vary depending on the availability of the items ordered.

 

AVAILABILITY OF ARTICLES

We do our best to keep our online inventory up to date, but sometimes an article which you ordered may be out of stock.
If ever this happens, we will contact you as soon as possible if there is anything that prevents us from delivering your order.

 

RETURNS/REFUNDS                                                                                          

ONLINE PURCHASES - Returns are only valid for orders shipped to Canada and USA

All items shipped outside of Canada and USA are FINAL SALE.

Please note that the following items are FINAL SALE: Jewelry, sunglasses, underwear, socks, sale
items, gift cards, and any items bought with discount codes or during promotions.
 

 

FOR REFUNDS:

*REFUNDS CANNOT BE PROCESSED IN STORES*

You must send us back the original merchandise, once we receive the item, we will then process the refund.

Within 14 days following the receipt of your order, you are welcome to return your unworn, unwashed, unaltered item(s)
with the price ticket(s) still attached, to receive a full refund.

Returns attempted after 14 days will not be accepted.

We reserve the right to decline a return if the merchandise does not meet our standards. Returns
for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed and will
be sent back to the customer.

Shipping charges cannot be refunded.

Customers are responsible for the shipment costs of returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking. We are not accountable for returns that are lost or damaged in the post.

Refunds will be processed using the same payment method as for the original purchase.

Once the return has been approved, you will be refunded the amount for the returned item(s), including taxes.
The original delivery fees are not refundable.

 

How to Request a Return

1. Sign into your account and under My Order, select the order containing the items you would like to return.

2. Click on the 'Return Items' button.

3. On the Returns page, select the items you would like to return and the reason why you want to send them back.
    If your item has a defect, please include details so we can work to fix it!

4. Confirm your return by clicking the 'Send' button.

 

Please send your return to the following address:

Boutique Le Trunkshop
Attn: return online shop
5333 Casgrain, Suite #911
Montreal, Quebec
H2T 1X3, Canada
 
Once we receive the item, It will take between 5-10 business days for the money to be deposited in your account

If you receive an item that is damaged, please contact us at info@letrunkshop.com immediately.

 

EXCHANGES                                                                                                      

ONLINE PURCHASES

If you are not satisfied with your online purchase. You can present yourself at any of our locations in order to do an exchange
as long as the following criterias are met:

- The exchange is within the 14 days following the reception of your order

- The items are unworn, unwashed, unaltered item(s) with the price ticket(s) still attached

We are unable to offer exchanges online at this time. If you cannot present yourself at one of our locations, we ask that you
return the original merchandise for a refund and proceed to place a new order for the appropriate item. 

 

IN STORE PURCHASES

Exchange or credit note of items within 7 days following the date of purchase. Proof of purchase and original packaging
are required. store credit remain valid until used.

 

FINAL SALE                                                                                                       

Please note that the following items are final sale: Jewelry, sunglasses, underwear, socks, sale items,
gift cards, and any items bought with discount codes or during promotions.

All items shipped outside of Canada and USA are FINAL SALE.

Final sale items cannot be exchanged or returned for store credit.

We do not offer price adjustments for items purchased at regular price before the start of any sale.

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