Once the order is paid for on our online shop, the parcel will be sent in the following days. At the moment, we only ship to Canada and the United States.
Le Trunkshop processes orders on weekdays (Monday through Friday, excluding holidays). Packages ship from our office in Montreal, Canada.
Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. Le Trunkshop uses Canada Post for shipments.
Taxes and Duties are not calculated at checkout and you, the customer is responsible for paying these Taxes and Duties if applicable. These are not calculated by Le Trunkshop and any refusals or return shipping will not be reimbursed.
*Le Trunkshop will not be held responsible for delivery times estimated by Canada Post or any other third party services used.
We’re excited to share that as part of our commitment to reducing environmental impacts we have eliminated paper invoices for online orders.
IN STORE PICK-UP
You also have the option of receiving your item at our shop. This service is offered FREE OF CHARGE. The usual delivery times for your order to be ready for pick up are within 2 days after you placed your order, but may vary depending on the availability of the items ordered.
Please wait to receive a confirmation email before going to the store for the pick up.
The pick up store is our MR1 location:
AVAILABILITY OF ARTICLES
We do our best to keep our online inventory up to date, but sometimes an article which you ordered may be out of stock. If ever this happens, we will contact you as soon as possible if there is anything that prevents us from delivering your order.
Within 14 days following the receipt of your order, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund. Returns attempted after 14 days will not be accepted.
We reserve the right to decline a return or exchange request if the merchandise does not meet our standards. Returns for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed and will be sent back to the customer.
Shipping charges cannot be refunded. Refunds will be processed using the same payment method as for the original purchase.
Once the return has been approved, you will be refunded the amount for the returned item(s), including taxes. The original delivery fees are not refundable.
Customers are responsible for the shipment costs of returns or exchanges. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking. We are not accountable for returns that are lost or damaged in the post.
How to Request a Return
1. Sign into your account and under My Order, select the order containing the items you would like to return.
2. Click on the 'Return Items' button.
3. On the Returns page, select the items you would like to return and the reason why you want to send them back. If your item has a defect, please include details so we can work to fix it!
4. Confirm your return by clicking the 'Send' button.
Please send your return to the following address:
If you receive an item that is damaged, please contact us at email@example.com immediately.
We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.
IN STORE PURCHASES
Exchange or credit note of items within 7 days following the date of purchase. Proof of purchase and original packaging are required. store credit remain valid until used.
Please note that the following items are final sale: Jewelry, sunglasses, underwear, socks, sale items, and gift cards.
Final sale items cannot be exchanged or returned for store credit.
We do not offer price adjustments for items purchased at regular price before the start of any sale.