Once the order is completed and paid on our online shop, the parcel will be sent in the following days. At the moment, we only ship to Canada and the United States.
Le Trunkshop processes orders on weekdays between 9am-5pm (Monday through Friday, excluding holidays). Packages ship from our office in Montreal, Canada.
Order Tracking: Once your order has been processed, you will receive a confirmation email including a link to Canada Post.
Taxes and Duties are not calculated at checkout and you, the customer are responsible for paying these Taxes and Duties if applicable. These are not calculated by Le Trunkshop and any refusals or return shipping will not be reimbursed.
*Le Trunkshop will not be held responsible for delivery times estimated by Canada Post or any other third party services used.
IN STORE PICK-UP
You also have the option of receiving your item at our shop. This service is offered free of charge. The usual delivery times for your order to be ready for pick up are within 2 days after you placed your order, but may vary depending on the availability of the items ordered.
AVAILABILITY OF ARTICLES
We do our best to keep our online inventory up to date, but sometimes an article which you ordered may be out of stock. If ever this happens, we will contact you as soon as possible if there is anything that prevents us from delivering your order.
Within 14 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund. Shipping charges cannot be refunded. Please note that refunds will be processed using the same payment method as for the original purchase.
Please note that the following items are final sale: Jewelry, sunglasses, items on sale, and lingerie.
Returns attempted after 14 days will not be accepted.
We reserve the right to decline a return or exchange request if the merchandise does not meet our standards. Returns for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed and will be sent back to the customer.
If you receive an item that is damaged, please contact us at email@example.com immediately.
Once the return has been approved, you will be refunded the amount for the returned item(s), including taxes. The original delivery fees are not refundable.
Exchanges are processed as a new order. All exchanges depend on existing stock.
Customers are responsible for the shipment costs of returns or exchanges. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking. We are not accountable for returns that are lost or damaged in the post.
Please send your return to the following address:
CONDITIONS OF STORE CREDITS AND GIFT CARDS
Store credits and gift cards are valid in stores only. Store credits and gift cards cannot be exchanged for cash. Gift cards and store credits are valid until used.
All sales of gift cards, underwear, socks, and sale items are final.
Final sale items cannot be exchanged or returned for store credit.
We do not offer price adjustments for items purchased at regular price before the start of any sale.