Shipping & Return Policy

 Shipping 

Canada

We offer free standard shipping on all orders of $150 and more 

Standard shipping rate: $13

U.S.A.

We offer standard shipping on all orders. Flat rate: $25

 

International - All purchases shipped outside of Canada and USA are FINAL SALE

We offer three separate options (from the lowest to the highest price):

  1. SURFACE shipping: Package sent by land, takes 1-2 months to arrive, no tracking number provided. NOTE: if the package is lost, we do not replace or refund the original amount
  2. AIR Shipping WITHOUT tracking number: Shipped by air, no tracking number provided. NOTE: if the package is lost, we do not replace or refund the original amount
  3. AIR shipping WITH tracking number: Shipped by air, tracking number provided and Delivery Confirmation included

 

Once the order is paid for in our online shop, the parcel will be sent in the following days. 

 

Le Trunkshop processes orders on weekdays (Monday through Friday, excluding holidays). 

 

Packages ship from our office in Montreal, Canada.

Le Trunkshop
5333 Casgrain, Suite 911
Montreal, Qc
H2T 1X3

 

Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number (if applicable). 

 

Le Trunkshop uses Canada Post for shipments.

 

Taxes and Duties are not calculated at checkout and you, the customer is responsible for paying these Taxes and Duties if applicable. These are not calculated by Le Trunkshop and any refusals or return shipping will not be reimbursed.

 

*Le Trunkshop will not be held responsible for delivery times estimated by Canada Post or any other third party services used.

 

We’re excited to share that as part of our commitment to reducing environmental impacts we have eliminated paper invoices for online orders.


 In-store pick up 

You also have the option of receiving your item at our store FREE OF CHARGE:

 

Le Trunkshop
251 Mont-Royal Est.
Montreal, Qc
H2T 1P6

 

Please wait to receive a confirmation email before going to the store for the pick-up.

AVAILABILITY OF ARTICLES

We do our best to keep our online inventory up to date, but sometimes an article which you ordered may be out of stock. If ever this happens, we will contact you as soon as possible if there is anything that prevents us from delivering your order.


 Returns / Refunds 

ONLINE PURCHASES - Returns are only valid for orders shipped to Canada and USA

 

All items shipped outside of Canada and USA are FINAL SALE.

 

Final sale items cannot be exchanged or returned.

 

Please note that the following items are FINAL SALE: Jewelry, Sunglasses, Underwear, Socks, Sale items, Gift cards, and any items bought with discount codes, discount prices or during promotions.

 

To process an exchange or refund, please contact immediately info@letrunkshop.com to verify your order. After your purchase is verified, send us back the original merchandise, once we receive the item, we will then process the refund.

 

*Note: Final sale items can only be exchanged for other sale items or items of equal(or plus) value. (Only once acceptable, non-refundable)

FOR REFUNDS:

Regular price items:​

Within 14 days following the receipt of your order, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund. Returns attempted after 14 days will not be accepted.

 

We reserve the right to decline a return or exchange request if the merchandise does not meet our standards. Returns for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed and will be sent back to the customer.

 

Shipping charges cannot be refunded. 

 

Customers are responsible for the shipment costs of returns or exchanges. We recommend sending the merchandise back using the most cost-effective shipping that is available to you that includes tracking. We are not accountable for returns that are lost or damaged in the post.

 

Refunds will be processed using the same payment method as for the original purchase.

 

Once the return has been approved, you will be refunded the amount for the returned item(s), including taxes. The original delivery fees are not refundable.

Please send your return to the following address:

Le Trunkshop
Attn: return online shop
5333 Casgrain, Suite #911
Montreal, Quebec
H2T 1X3, Canada

 

Once we receive the item, It will take 5 business days for the money to be deposited in your account 


If you receive an item that is damaged, please contact us at info@letrunkshop.com immediately.

 Exchanges 

ONLINE PURCHASES

Regular price items:​

If you are not satisfied with your online purchase. You can send back to our Head Office address (5333 Casgrain, Suite #911) or present yourself at our store location (251 Mont-Royal Est.) with the item in order to do an exchange as long as the following criterias are met:

- The exchange is within the 14 days following the reception of your order

- The items are unworn, unwashed, unaltered item(s) with the price ticket(s) still attached

*Note: Final sale items can only be exchanged for other sale items or items of equal(or plus) value. (Only once acceptable, non-refundable)

IN-STORE PURCHASES

Regular price items:​

Exchange or credit note of items within 7 days following the date of purchase. Proof of purchase and original packaging are required. store credit remains valid until used.


 Final Sale 

Please note that the following items are FINAL SALE: Jewelry, Sunglasses, Masks, Underwear, Socks, Sale items, Gift cards, and any items bought with discount codes, discount prices or during promotions.

All items shipped outside of Canada and USA are FINAL SALE.

Final sale items can only be exchanged for other sale items or items of equal(or plus) value. (Only once acceptable, non-refundable)

We do not offer price adjustments for items purchased at a regular price before the start of any sale.